SHIPPING AND DELIVERY
What You Need to Know
We will generally use UPS, FedEx or USPS to ship your item. We will endeavor to provide a tracking number once your item has shipped, providing you with a timeframe to expect and track your item. If an item that we shipped to you arrives damaged, you must contact us within 7 days of delivery to report the problem and we will contact you directly to work out a solution.
For larger items, customers may either arrange to pick up the item at our retail location or schedule a delivery service to ship their purchase. We are happy to supply a list of shipping companies to help you with delivery, however, the cost and liability for outsourced shipping arrangements are the responsibility of the customer.
RETURNS AND REFUNDS
How It Works
We accept store credit only for eligible returns. All sales are final after 14 days of purchase in-store and/or delivery date. Customer is responsible for shipping costs on returned items. To initiate a return, please contact firstname.lastname@example.org
Our items are one-of-a-kind and may have slight imperfections but they are full of charm, character and are the perfect conversation starter. If an item we shipped to you is damaged in transit, please contact us immediately and we will do our best to make it right.
We are happy to recommend third party shipping companies to deliver our larger and more fragile items. In these instances, the responsibility for any damages or claims rests solely with the customer and the shipping company.